Zerene Clinic is a Bangkok-based medical aesthetic clinic specializing in non-surgical beauty treatments focused on facial contouring, skin rejuvenation, and anti-aging care. The clinic provides services such as injectables, lifting procedures, and skin repair treatments, all performed by licensed physicians using certified products and equipment.
It emphasizes personalized consultations, natural-looking results, and transparent medical standards, aiming to enhance clients’ appearance safely while maintaining balanced facial harmony.
Reviewed by 9 users
Anyone considering laser hair removal here, I recommend thinking carefully first, because this was a very disappointing experience for me.
I’ve had almost a full course of laser hair removal here, nearly 10 sessions, but the results are almost indistinguishable. The hair has barely faded at all, compared to many other clinics I’ve used before. I feel it’s not worth the time and money.
During my last visit, the staff was very heavy-handed. When shaving before the laser treatment, they shaved so hard that my face stung when they applied the gel. What’s unacceptable is that they shaved the hair around my face without informing or asking for permission, even though that area shouldn’t be shaved. This is a carelessness that shouldn’t happen to a client getting laser hair removal on their face. At first, I didn’t notice, but I felt unusual pain when the laser was applied. Initially, I didn’t realize they had shaved my hair, but after 2-3 days, I felt new hair growing back, and that’s when I realized the clinic had made a mistake. In addition, the facial hair wasn’t shaved neatly; it felt rougher than usual. This incident made me feel that their work lacks attention to detail and care.
During the laser treatment, it seemed rushed. They didn’t wait for the machine to be ready before starting the laser treatment on my face, causing me to flinch because of the pain. When I told them it hurt, the staff said, “This is the coldest setting,” but then asked if I wanted them to increase the coolness. After a break and when the machine was brought back on, we immediately noticed that it was noticeably cooler than before. This made us wonder why they didn’t start the treatment in a fully prepared state from the beginning.
Importantly, this isn’t the first time we’ve encountered problems with their management. Previously, they miscalculated our queue, making us wait for almost two hours without any prior notification or proper handling of the issue. This shows that their queue management and customer care are still problematic.
From our experience, the female staff member with long hair provided better and more meticulous service. We wouldn’t want to return to the clinic if we were served by the female staff member with short hair.
Overall, the experience was quite different from the image the clinic portrays on social media. This review is based on our direct experience to provide information for those considering their treatment.
The doctor was very kind, had a gentle touch, and provided excellent service.
I’d like to see improvements because the wait time is very long, which affects my ability to attend to other errands. The doctor and staff are lovely and provide good service, but the wait is really long, almost an hour.
The clinic smells amazing! All the staff are lovely. I’ll definitely be a regular customer!
I’ve been getting enough sleep but my face still looked tired for years. The doctor here is very thorough, analyzing exactly what the problem is and giving precise recommendations.
The Collaju injection under my eyes took less than 15 minutes. Her touch was incredibly steady; it was almost painless. My face looks noticeably brighter. ⭐⭐⭐⭐⭐
Arriving on time, arriving early, or arriving late always results in hours of waiting in line to see a doctor. Reservations require a deposit, yet the wait remains incredibly long. Furthermore, you have to buy your own needles, including the pen you use for the procedure. Truly remarkable!
Today I had a hydrobooster treatment for my skin, and I loved it! It wasn’t painful at all; the dermatologist was very gentle. Afterwards, my skin looks beautiful, radiant, hydrated, and moisturized. The price is also very reasonable. If you want to get beautiful skin treatments, you should definitely check this place out!